Texas Pride Trailers, a renowned name in the trailer industry, is known for its wide range of high-quality trailers. Based in Madisonville, Texas, the company has made a significant impact on its customers, as evidenced by its Google rating of 4.6 stars from 585 reviews. This article aims to provide an unbiased review of Texas Pride Trailers, highlighting its strengths and areas for improvement.
Texas Pride Company Overview
Established in 1998, Texas Pride Trailers has grown to become one of the largest trailer manufacturers in the country. The company is family-owned and operated, which means service is of the utmost importance to them. They manufacture, sell direct to their customers, and handle service after the sale all within the same company. This commitment to customer service is reflected in their Google reviews, with many customers praising the staff’s professionalism and helpfulness.
Texas Pride Trailers has come a long way since its establishment in 1998. Despite starting out as a small business, the company has grown to become one of the largest trailer manufacturers in the country. Their success can be attributed to their unwavering commitment to providing quality products and exceptional customer service.
As a family-owned and operated business, Texas Pride Trailers places great emphasis on building lasting relationships with their customers. They believe that providing excellent service is the key to building trust and loyalty. This is why they handle every aspect of their business in-house, from manufacturing to sales and after-sales service.
Their hands-on approach to customer service has earned them a reputation for professionalism and helpfulness. Their staff is knowledgeable and always willing to go the extra mile to ensure that customers are satisfied with their purchases. This level of dedication is reflected in their Google reviews, where customers consistently praise the company’s exceptional service.
In addition to their commitment to customer service, Texas Pride Trailers is also known for their high-quality trailers. They manufacture a wide range of trailers for various industries, including construction, agriculture, and transportation. Their trailers are built to last and are designed to meet the needs of their customers.
Overall, Texas Pride Trailers is a company that values its customers and is dedicated to providing them with the best products and service possible. Their commitment to excellence has made them a top choice for those in need of trailers, and they are sure to continue growing and thriving in the years to come.
Quality and Variety
Texas Pride Trailers is lauded for the quality and variety of its trailers. Customers appreciate the robust construction and durability of the trailers, which are designed to withstand heavy use. The company offers a wide range of trailers, including equipment trailers, dump trailers, car haulers, and gooseneck trailers, catering to diverse customer needs.
Texas Pride Trailers has established itself as a reliable and trusted provider of top-notch trailers across the state of Texas. With a reputation for delivering high-quality and durable trailers, the company has become a go-to choice for many customers seeking a reliable and long-lasting trailer. The company’s trailers are constructed using only the best materials, ensuring that they can withstand the rigors of heavy use and demanding environments.
Whether customers are transporting heavy equipment, construction materials, or vehicles, Texas Pride Trailers has a trailer to suit their needs. The company’s equipment trailers are specially designed to handle heavy loads, while dump trailers are ideal for hauling loose materials such as gravel, sand, and dirt. Car haulers, on the other hand, are perfect for transporting vehicles safely and securely.
One of the standout features of Texas Pride Trailers is the wide variety of trailers on offer. From flatbed trailers to gooseneck trailers, the company has a trailer for every need. This variety ensures that customers can find the perfect trailer to suit their specific requirements.
In addition to the quality of its trailers, Texas Pride Trailers is also known for its excellent customer service. The company’s knowledgeable and friendly staff are always available to answer any questions and provide expert advice on selecting the right trailer. This commitment to customer satisfaction has helped to establish Texas Pride Trailers as one of the leading trailer providers in Texas.
Overall, Texas Pride Trailers is a company that prides itself on delivering high-quality and durable trailers that can stand up to heavy use. With a wide variety of trailers on offer and a commitment to excellent customer service, the company is an excellent choice for anyone in need of a reliable and long-lasting trailer.
The company’s customer service receives mixed reviews. Many customers praise the staff’s professionalism and helpfulness. However, some reviews indicate room for improvement in this area, with customers suggesting that the company could be more responsive to inquiries and issues.
The company’s customer service department has been a topic of discussion among its customers, with a mixed bag of reviews coming in. While many customers have praised the staff’s professionalism, courteousness, and helpfulness, there are some who have expressed dissatisfaction with the level of service provided.
The positive reviews indicate that the staff members are knowledgeable, approachable, and go above and beyond to assist customers. They are quick to respond to queries, provide accurate information, and are patient in resolving issues. Customers have also commended the company’s customer service for being empathetic and understanding in difficult situations.
However, there are some customers who have expressed their dissatisfaction with the company’s customer service. They suggest that there is room for improvement in terms of responsiveness and addressing customer issues. Some customers feel that their inquiries and complaints are not being addressed in a timely manner, while others have reported issues with the company’s refund and return policies.
Despite the mixed reviews, the company seems to be actively working on improving its customer service. They have responded to negative feedback by implementing new procedures and training programs for staff members. They have also increased their online presence, making it easier for customers to reach out to them with inquiries and complaints.
Overall, while the company’s customer service may not be perfect, it appears that they are open to feedback and willing to make changes to improve the customer experience.
Pricing and Delivery
In an industry where prices can often fluctuate based on a variety of factors, Texas Pride Trailers stands out for its competitive pricing strategy. The company understands the importance of affordability without compromising on quality. Customers frequently mention the fair pricing in their reviews, expressing satisfaction with the value they receive for their investment. Whether it’s a small utility trailer, a dump trailer, or a large equipment hauler, Texas Pride Trailers ensures that its pricing aligns with the quality and durability of its products. This commitment to fair pricing has helped the company build trust and loyalty among its customer base.
Another area where Texas Pride Trailers shines is its delivery process. The company understands that once a customer has made a purchase, they want to receive their product as quickly as possible. Texas Pride Trailers has streamlined its delivery process to ensure reliability and timeliness. Customers frequently praise the company’s delivery service in their reviews, noting that their trailers arrived on time and in excellent condition. This reliable and efficient delivery process enhances the overall customer experience, further solidifying Texas Pride Trailers’ reputation in the industry.
Locations and Accessibility
With 9 nationwide locations, over 300 employees, 250,000 square feet of manufacturing space, and over 7 different trailer lines, Texas Pride Trailers is easily accessible to customers across the country. Their headquarters are located in Madisonville, TX, with additional locations in Stratford, TX; Houston, TX; Lebanon, MO; Perris, CA; Selmer, TN; Texarkana, TX; East Bend, NC; and Oakridge, OR.
Texas Pride Trailers has established a strong reputation in the trailer industry. With its commitment to quality, variety, and customer service, the company has garnered a loyal customer base. While there are areas for improvement, particularly in customer service responsiveness, the overall customer sentiment towards Texas Pride Trailers is positive. If you’re in the market for a durable and versatile trailer, Texas Pride Trailers is a worthy contender.